If you data is not being updated in PureClarity, then it is likely that your feeds / deltas are not running. Please check the following:


Check that the "Product Indexing Enabled" and "Daily feed Enabled" are both set to "Yes" in the PureClarity Magento configuration. See "Magento 2.x - Configuration - Data Feeds / Indexing" for more information


Double check that PureClarity indexers are set to "Update by Schedule". This is done in System > Index Management in the Magento Admin.

PureClarity indexers shown in the Magento indexers list

Check you have cron jobs enabled

Cron jobs allow background tasks to happen in Magento and are a vital part of the running of a Magento store. In order for the feeds to run, the Magento cron must be running as we use background tasks to generate & send feeds to PureClarity.

If they're not set up already, then please follow the instructions in the Magento devdocs to set them up: https://devdocs.magento.com/guides/v2.3/config-guide/cli/config-cli-subcommands-cron.html#create-the-magento-crontab

As a short term solution, you can also run the following command:

bin/magento cron:run

Check for errors

If the above all looks ok, then check for errors, please see "Magento 2.x - Troubleshooting - Why are my Feeds failing with errors?" for more information

Did this answer your question?