WHY ARE MY FEEDS FAILING?
Ensure your server can talk to the PureClarity servers and your AccessKey, SecretKey and Region are correct.
Note: Feeds and Deltas are submitted using cron jobs. Please ensure these are enabled.
Check the WooCommerce logs in WordPress Admin > WooCommerce > Status > Logs.
Check the WordPress logs in [path/to/wordpress]/wp-conent/ on the server.
Check the WooCommerce Database > pureclarity_state table for any error logs in rows with the name [feedtype]_feed_error
WHY ARE THE ZONES NOT SHOWING?
Check that everything is enabled, and they are being rendered to the screen. Enable Debug Mode in the Zones section in the PureClarity Configuration page to see if the Zones show the Zone Ids on the front end.
If Zones are being rendered, but are still not being populated by PureClarity, ensure that the Zones are configured in the PureClarity admin console, under settings. Check that you have active campaigns set up.
WHY IS PRODUCT X NOT BEING SENT IN THE FEED
If you can't see a product you're expecting in the data explorer in PureClarity Admin, it's likely it's being excluded from the feed. You can find out why by enabling feed debug logging in the Wordpress Admin > PureClarity > Settings, under the "Deltas & Feeds" section, there's an option "Enable Debug Logging".
Debug logging for feeds allows you to track the progress of feeds and which products / orders are excluded from feeds. Logs will go a into WooCommerce > Status > Logs in a file prefixed with "log"
Once enabled, run a feed via the PureClarity dashboard in the Wordpress Admin, then in the log file you should see why a product is excluded.
MY PRODUCTS/CATEGORIES AREN’T UPDATING.
Ensure that Daily and Index feeds are enabled on the PureClarity Configuration page.
Ensure that your Deltas are enabled and that your Cron jobs are running.
HOW DO I SHOW CUSTOMER-SPECIFIC PRICES?
At present PureClarity does not support customer-specific pricing out of the box, but you can intercept the HTML rendered by PureClarity using the callback feature before it is displayed to the customer. See the “Callback events” section in our bespoke integration documentation