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When your PureClarity data feeds are failing, the feeds box on your dashboard will display error status like this: Feeds box showing error status for all feeds
Feed failures prevent your store data from synchronizing with PureClarity, which can impact recommendation accuracy and personalization features.

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Error Investigation Steps

When you encounter feed errors, check the following locations for detailed error information:

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Server-Level Logs

  • Web server logs: /var/log/nginx/ or /var/log/httpd/ on your filesystem
  • Magento logs: <magentoroot>/var/log/ directory

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Database-Level Diagnostics

  • Cron schedule table: Check the cron_schedule table for errors in rows with job_code = "pureclarity_core_scheduled_feed"
  • PureClarity state table: Examine the pureclarity_state table for the value in the row where name = "last_feed_error"

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Enhanced Logging (Version 6.1.0+)

If you’re running PureClarity extension version 6.1.0 or later, you can access centralized logs through the PureClarity Logs page instead of manually checking the locations above.

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Common Resolution Steps

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1. Check System Requirements

Ensure your Magento installation meets all PureClarity requirements:
  • PHP memory limits
  • Database connection stability
  • Cron job configuration

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2. Verify Cron Configuration

Feed processes rely on Magento’s cron system: 
# Check if cron is running
php bin/magento cron:run

# Verify cron configuration
php bin/magento cron:status

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3. Manual Feed Execution

Try running feeds manually to isolate the issue:
  1. Navigate to PureClarity > Dashboard in Magento admin
  2. Use the manual feed buttons in the Feeds section
  3. Monitor for immediate errors

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4. Database Connectivity

Verify PureClarity can communicate with external services:
  • Check firewall settings
  • Confirm outbound HTTPS connectivity
  • Validate API credentials

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Getting Additional Help

If errors persist after following these steps:
Contact PureClarity Support with the following information:
  • Error messages from logs
  • Extension version number
  • Magento version
  • Recent changes to your store configuration
Enable debug mode temporarily to capture more detailed error information, but remember to disable it on production sites for security and performance reasons.
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