The PureClarity dashboard in Magento provides real-time status updates for all data feeds. Understanding these status indicators helps you monitor feed health and identify issues quickly.

​
Feed Status Indicators

​
Not Sent

Feeds box showing all feeds with a status of Not Sent (orange filled circle) When you’ll see this:
  • Fresh installation before first feed execution
  • Newly configured store views
  • After clearing feed history
What it means: No feeds have been sent from your store to PureClarity yet. Next steps: Run manual feeds or wait for the nightly scheduled execution.

​
Waiting for Feed Run to Start

Feeds box showing all feeds with a status of Waiting for feed run to start (orange dotted circle) When you’ll see this:
  • Immediately after requesting manual feeds
  • When feeds are queued but cron hasn’t processed them yet
  • During high-traffic periods with processing delays
What it means: Feeds have been requested but the cron job hasn’t started processing them yet. Typical duration: 1-2 minutes (cron runs every minute)

​
In Progress / Waiting for Other Feeds

Feeds box showing feeds with In progress status (green dotted circle) and Waiting for other feeds to finish (orange dotted circle) When you’ll see this:
  • During active feed processing
  • When multiple feed types are queued (only one processes at a time)
Status variations:
  • “In Progress: X%” - Shows completion percentage for the currently processing feed
  • “Waiting for other feeds to finish” - Other feeds queued behind the active one
What it means: The feed runner cron job is actively processing feeds.
Processing time varies based on catalog size. Large catalogs may take several minutes to complete.

​
Last Sent - DD/MM/YY

Feeds box showing all feeds with Last sent Date status (green filled circle) When you’ll see this:
  • After successful feed completion
  • Normal operational state
What it means: Feeds have completed successfully and shows the last execution date. Information provided:
  • Date of last successful feed
  • Confirmation that data is up-to-date in PureClarity
This is the status you want to see for normal operations. Regular timestamps indicate healthy feed processing.

​
Error - Please See Logs

Feeds box showing feeds with Error status (red filled circle) When you’ll see this:
  • Network connectivity issues
  • Authentication problems
  • Data validation errors
  • Server resource limitations
What it means: An error occurred during feed transmission to PureClarity. Immediate actions:
  1. Check the Magento system logs for detailed error messages
  2. Verify network connectivity to PureClarity servers
  3. Confirm Access Key and Secret Key are correct
  4. Review our Feed Troubleshooting Guide

​
Not Enabled

Feeds box showing feeds with Not Enabled status (grey filled circle) When you’ll see this:
  • PureClarity module is disabled
  • Store configuration is incomplete
  • Brand feed hasn’t been set up (for Brand feed only)
What it means: The feed type is not configured or enabled for execution. Resolution steps:
  • For all feeds: Check that PureClarity is enabled in store configuration
  • For Brand feed: Complete Brand feed setup
  • For specific stores: Verify store-level configuration

​
Feed Status Best Practices

​
Regular Monitoring

  • Check status daily during initial setup
  • Review weekly during normal operations
  • Monitor immediately after making configuration changes

​
Status Alerts

Watch for:
  • Error status - Requires immediate attention
  • Extended “In Progress” - May indicate processing issues
  • Outdated “Last Sent” - Could signal cron problems

​
Troubleshooting Workflow

  1. Identify the status - Use this guide to understand what it means
  2. Check system logs - Look for specific error messages
  3. Verify configuration - Ensure settings are correct
  4. Test connectivity - Confirm network access to PureClarity
  5. Contact support - If issues persist after basic troubleshooting
If feeds remain in “Error” status for more than 24 hours, contact PureClarity support for assistance.